Genesys Engineering Manager

The primary responsibility of the Engineering Manager/Chapter Lead is to lead and develop a team of Genesys Cloud engineers. This includes building and enhancing the team's capabilities by providing the necessary skills, tools, and standardised approaches to ensure functional excellence. The focus is on driving value to the business through effective delivery.

As a subject matter expert in Genesys Cloud, the Engineering Manager will continuously improve how the Chapter manages and implements change, with an emphasis on minimising risk and maximising success rates.

Additionally, the Engineering Manager is responsible for the line management of the Chapter's engineers, ensuring their professional growth and alignment with business goals.

Accountabilities

• Accountable for recruiting, developing, and retaining technical talent, including defining career development pathways for all engineers in the Chapter.
• Accountable for setting compensation, benefits, and promotions for all Chapter members, ensuring alignment with organisational standards.
• Ensures the implementation of effective performance management processes, supporting Squad Leads and Product Owners to enhance Squad performance.
• Fosters an inclusive environment where engineers feel empowered to innovate, experiment, and learn from failure in a safe and supportive space.
• Acts as the accountable owner and role model for promoting core values such as productivity, quality, transparency, and openness, embedding these into the Chapter's workflows and outcomes.
• Ensures clear, open communication channels to promote knowledge sharing and collaboration within the Chapter.
• Accountable for adherence to engineering, design, and testing standards that align with organisational IT governance and architectural policies, while ensuring compliance in a highly regulated environment.

Responsibilities

• Responsible for managing all engineers within the Chapter, focusing on coaching, and mentoring in alignment with agile principles and Admiral’s core values.
• Oversees the recruitment, retention, and onboarding of technical resources for the Chapter, ensuring smooth integration into the team.
• Supports the personal and technical development of all Squad-level engineers to enhance overall Squad performance.
• Ensures effective career development for all engineers within the Chapter, fostering growth and progression.
• Administers compensation, benefits, and promotion processes for Chapter members, ensuring fairness and consistency.
• Supports Squads in achieving their goals by facilitating problem identification, root cause analysis, and informed decision-making.
• Drives performance improvement within Squads by applying performance management controls, using feedback from Squad Leads and Product Owners, and implementing corrective actions where necessary.
• Identifies and promotes the engineering skills required for the development of high-quality code, components, systems, and solutions.
• Champions a culture where engineers embody core values such as productivity, quality, transparency, and openness in all their work, prioritising these over internal politics.
• Acts as a senior coach and advisor to Agile Squads, staying engaged enough to provide value and direction while allowing teams the autonomy to solve problems independently.
• Facilitates knowledge sharing between Squads and the broader organisation by establishing clear, concise communication channels, in collaboration with Squad Leads and Product Owners.

Knowledge and Experience Required

• Domain Expert – Extensive expertise in the design and development of Genesys Cloud Contact Centre solutions.
• Strong knowledge and experience in Agile development practices, including the use of tools for testing, continuous integration, and continuous deployment.
• Proficient in identifying and managing engineering, design, and testing standards that adhere to organisational IT governance and architectural policies, particularly within a highly regulated environment.
• Experienced in utilising tools such as Jira, Confluence, and other collaboration and project management platforms.

Interview Process

There will be two stage interview process via MS Teams. 

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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