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Claims Validation Co-ordinator - Household

Business Role Type
Business Support Role
Business Support Departments
Household Insurance
Competitive Salary + excellent benefits
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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The Role

The Claims Validation team (CVT) is a growing area with the Household Claims department. The team serves to protect our business from fraud. We are responsible for reviewing and handling suspect and fraudulent claims.

We are currently looking for an individual to fill a Claims Validation Coordinator role. This will involve analysing and assessing potentially suspect claims through to completion. If you have a passion for investigation, have an enquiring mind, strong attention to detail, and enjoy a challenging role, then this may be for you.

Full training and support will be provided.

Main Duties and Responsibilities:

  • Thorough screening and assessment of suspect household claims using the tools available
  • Managing a caseload of suspect claims through to conclusion, including agreeing and arranging settlement with policyholders and their appointed representatives
  • Ensure all relevant information is accurate and recorded correctly on the file
  • Investigate claims thoroughly through to completion
  • Appoint and work closely with  our counter fraud suppliers
  • Utilise the investigation tools we have available to fully assess each claim
  • Accurately recording investigation savings
  • Act as claims point of contact for the team (both internal and external)
  • Preparation of statements and evidence packs for cases escalated to IFED
  • Ensure that we always treat customers fairly and act in a professional manner
  • Follow all regulatory/governance  guidelines and be aware of applicable Laws/Acts
  • Perform any other duties as reasonably requested according to the needs of the Household Claims department or company to ensure business targets are achieved

Special Skills and Knowledge:

  • The desired candidate(s) would have a background in claims or an investigation-based role is essential for this role, and we will not take applications who do not posses this
  • Cert CII  or equivalent qualification would be advantageous
  • Knowledge of the Data Protection Act 2018 is desirable
  • Knowledge of the Fraud Act 2006 is desirable

Behavioural Skills:

  • Strong attention to detail
  • Good written and verbal communication skills
  • An inquisitorial mind
  • Ability to deal with customers empathetically
  • Be able to think quickly and creatively
  • Ability to display confidence and professionalism when challenging policy holders regarding concerns
  • Effective time management and organisational skills
  • Able to be flexible in a changing working environment

About Admiral:

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, are felt valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK. The company is constantly investigating new products, services and markets and is now in seven countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focussed culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better. 

We truly care about our customers, they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance, work-life balance opportunities, nearby fitness and health centres, and other special perks.

We do not have a set salary for this position, as it will be dependent on the successful candidates experience. We are happy to see CVs from all candidates who meet the requirements of the job description, and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accomodate flexible hours wherever possible.

 We are happy to talk about flexible working. Please ask your Recruitment Officer Lee Moore, for more information.

You can also view some of our other key benefits here;