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Retentions Consultant

Business Role Type
Contact Centre Role
Contact Centre Departments
Renewals Swansea
Role Start Date
£16,750 basic salary + excellent Admiral benefits + average incentive earnings of £2,400 per annum (if you think you can be one of our top performers you can earn up to £13,200 incentive per annum!). Membership to Admiral’s employee share scheme (after one years service) You'll also have the ability to increase earnings through generous overtime offers!
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At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

We are an innovative insurance company and one of the Sunday Times Best Companies to work for.

Join us and over 10,000 employee’s globally in one of our most exciting and challenging high flying departments. Speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote, our Retention Consultants excel in sales and superb customer service with the aim of winning their business again. They are fantastic negotiators, resilient and customer focused.

You don’t need any experience but you will need confidence, a proactive approach and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel.

This is a full time position with long-term career prospects on offer. Training will be on your doorstep alongside your team and manager who will be there to support you every day.

We work 40 hours per week, building up an hour and half of ‘flex’ each week, or 8 extra days holiday days depending on how you like to use it. We share the weekend shift in Renewals, so we work weekends, but we never work more than 5 days in a row!  Enjoy your lunch hour and break times at the free gym, or in one of our dedicated chill out areas with our pool tables, TVs and Ping Pong tables. Alternatively, you can take a stroll in to town and enjoy the discounts Admiral Employees receive in many of the nearby shops.

Job Purpose:

  • Actively take Renewals calls daily
  • Using tools provided to negotiate and retain customers.
  • Upsell multicar and multiproduct.
  • Follow compliance guidelines and procedures
  • Provide excellent customer service to our customers and staff
  • Log front line complaints
  • Hit department targets

 Main Responsibilities:

  • Answer calls efficiently, lead by example and provide fantastic service whilst attempting to retain and increase the business
  • Go above and beyond for your customers by providing excellent customer service
  • Ensure work is dealt with accurately and to a high standard
  • Accurately read scripts and follow procedures correctly
  • Be a team player
  • Suggest positive solutions for customer journey.
  • Attend training sessions and take feedback on board
  • To be a confident and motivated individual


The Recruitment Officer looking after this role is Nicola Draper-Walters. If you’d like to know any more about the position, please feel free to drop her an email or give her a call on the Recruitment line - 0800 118 1619.

Click to find out more about us and the Admiral benefits