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Inbound Sales Consultant - SA1

Business Role Type
Contact Centre Role
Contact Centre Departments
Inbound Sales Swansea
Ellipse, Swansea
Role Start Date
£16,750 + incentive earnings, up to £3,600 free company shares (after a years service) & excellent Admiral benefits
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At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

Join us and over 10,000 employees’ globally! Admiral Van New Business Sales is one of our most exciting and challenging departments. Most of our customers will have already sourced a quotation from the internet from a price comparison website and will be calling to purchase their insurance for the year. It's a sales role with a difference, callers want to buy! We specialise in insuring commercial vehicles for business and private use, tailoring the customer’s needs to the benefits we offer.  We pride ourselves on providing excellent customer service on every call.  There are great incentive rewards on offer which reward for both sales volumes and quality standards.

This is a full-time position with long-term career prospects on offer. Training will be on your doorstep alongside your team and manager who will be there to support you every day.

You don’t need any previous sales experience, but you will need confidence and a willingness to learn. Also, as its sales, a competitive mindset will fit in well. You’ll use basic computer skills and your upbeat personality to manage daily incoming calls. We will teach you all the product knowledge you need to help you excel.

We work 40 hours per week, building up half hour of ‘flex’ each week, or 3 extra days holiday depending on how you like to use it. We share the weekend shift in New Business, so we work weekends, but we never work more than 5 days in a row, unless you choose to!  Enjoy your lunch hour and break times at the free gym, or in one of our dedicated chillout areas with our TVs and Ping Pong tables. Alternatively, you can take a stroll in to town and enjoy the discounts Admiral Employees receive in many of the nearby shops.

Job Purpose:

  • Taking New Business calls daily
  • Using tools provided to negotiate and accept New Business customers.
  • Upsell Multivan, Multiproduct and add additional add-on’s such as Breakdown Cover.
  • Follow compliance guidelines and procedures
  • Provide excellent customer service to our customers and staff
  • Log front line complaints
  • Hit department targets

 Main Responsibilities:

  • Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers
  • Go above and beyond for your customers by providing excellent customer service
  • Ensure work is dealt with accurately and to a high standard
  • Accurately read scripts and follow procedures correctly
  • Be a team player
  • Suggest positive solutions for customer journey.
  • Attend training sessions and take feedback on board

To find out more about Admiral, take a look at our Instagram and Facebook pages;

Instagram: @Admiraljobs

Facebook: Admiral Jobs

The Recruitment Officer looking after this role is Nicola Draper-Walters. If you’d like to know any more about the position, please feel free to drop her an email or give her a call on the Recruitment line - 0800 118 1619.