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Community Manager - Confused.com

Business Role Type
Business Support Role
Business Support Departments
Confused.com
Location
Cardiff
External Closing Date
15/11/2019

This vacancy has now expired, and is not accepting any new applications.

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Confused.com are looking for an experienced Community Manager to drive the brand forward on social media.

Reporting to the Social Media Manager, you’ll be an enthusiastic person who enjoys customer interaction and engagement. You’ll be a shining example of good customer service.

This role will not just involve helping customers but engaging directly with them to represent Confused.com as a positive brand, always frank, wise and championing consumers.

Creating exciting content and being actively involved in different online communities, you’ll deliver valuable insight into our customer pain points, and will be responsible for shifting Confused.com’s brand perception and establishing our clearly defined personality.

Attending events and out of hours work will be required on occasion.

This role is ideal for an ambitious individual who loves all aspects of social media, who understands trends and keeps track of the latest developments.

The right candidate will be unflappable, incredibly organised and have a creative mind.

You’ll be joining a multi-skilled marketing team with a brilliant culture.

 

Main duties:

  • Respond and resolve all customer queries on social media platforms in a timely manner
  • Moderate comments and posts on Confused.com’s social media accounts
  • Monitor customer sentiment of Confused.com on social media
  • Actively engage customers on Twitter where appropriate with relevant content
  • Support the Social Media Manager with paid campaigns on social media platforms
  • Engage in relevant communities online to report on valuable customer insight
  • Manage social media crisis and follow the crisis escalation process in and out of hours where required
  • Develop social media platforms as part of Confused.com’s branding
  • Attend occasional events that Confused.com sponsors, or accompany senior stakeholders to events to create relevant content for Confused.com

 

Skills and experience required

  • 2+ years’ experience in customer service management on social media platforms
  • Experienced in using Facebook, Twitter, Instagram and LinkedIn
  • Experience in B2B and B2C social media marketing
  • Experience in paid social campaigns and comfortable using Facebook Ads manager
  • Impeccable grammar and spelling
  • Comfortable with reporting and numbers
  • Content creation for social media, i.e. Instagram stories, videos, photos, gifs
  • Experience in using social tools such as Brandwatch, Hootsuite or Buffer
  • Experience in Google Analytics preferred

 

What we offer you

We care about our employees, which is why we offer them a whole host of great benefits.

Fancy a free corporate gym membership? Or how about trying our buy-a-bike scheme? Or even a pension scheme where we match your contributions?

Here’s more of the things you can enjoy when working with us:

- Flexible working

- Staff discounts on insurance

- Staff share scheme

- Plenty of work social events

- Free gym membership

- Dental care

- Free legal, mortgage and pension planning advice

- Wellbeing programme, including mindfulness sessions, yoga and in-house counselling

- Free buy-a-book scheme

- Discounted evening and weekend parking

- Health support from a qualified occupational therapist

- Free fruit every day

We understand that a good work life balance is important, and we want you to have an element of freedom to define a working lifestyle that supports this. We are happy to talk about flexible working. Please contact recruitment@confused.com for more information.

 

Next steps:

If you would like to apply please complete the application form and attach your CV.