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Loans Collections Executive

Business Role Type
Business Support Role
Business Support Departments
£18,000 + excellent benefits
External Closing Date
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To assist with the growth of our Loans products, Admiral Financial Services are looking to build their Collections and Recovery area to deal with the increase in business and volume of work. 

Key responsibilities:

  • To discuss our customer's financial situation and case
  • To deal with customers fairly and reasonably in all circumstances
  • To support the customer in choosing the right solution for them, to enable them to clear outstanding accounts or release their liability
  • The ability to recognise complaints, to deal with, and escalate where needed
  • Referring cases on to, Field and Enquiry Agents, Solicitors, Litigation enforcement and asset recovery specialists
  • Help limit the exposure of liability through recovery and disposal of assets
  • Prepare cases for litigation and working with our solicitor partners
  • Help play a part in developing our new in-house systems as well as input into building bespoke collections and recoveries solutions both internal and external

Skills required:

  • Ability to empathise with customers and their situation
  • Time management and organisational skills - ability to prioritise tasks quickly and efficiently
  • Excellent interpersonal and communication skills as you will have regular contact with customers and external partners
  • Attention to detail and accuracy of records
  • Ideally, have the ability and desire to help out in the overall build and growth of the Collections and Recovery department
  • Some Collections, Credit Control, Litigation, or Motor Finance experience

Experience required:

  • Minimum of six months Collections or Recoveries experience is essential
  • Any car finance Collections and Recoveries experience would be beneficial (including early arrears) foreclosure and disposal of the asset
  • If the applicant has any specialist impaired lender experience this would be desirable

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named the best place to work: Our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, are felt valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK. The company is constantly investigating new products, services, and markets and is now in seven countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focussed culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better. 

We truly care about our customers, they are at the heart of every decision we make. We’re very proud of the innovative products we offer and the level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry and are rewarded for it—with competitive pay, great benefits, a share package based on company performance, work-life balance opportunities, nearby fitness and health centres, and other special perks.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We understand that a good work life balance is important, and we want you to have an element of freedom to define a working lifestyle that supports this. We are happy to talk about flexible working. Please ask your Recruitment Officer Lee Moore- for more information.