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Senior Operations Analyst

Business Role Type
Business Support Role
Business Support Departments
External Closing Date
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We are recruiting for an Operations Analyst to join the financial services arm of Admiral (AFSL). This role will collaborate with the Operations team and the Head of Operations to define and drive the strategy employed by said team. The role requires someone who is willing to take responsibility of and drive the operations data, monitoring reports and evaluation of data, so as to ultimately facilitate the overall operations strategy.

About the Team

This role is based within the AFSL Analytics team but will support the Head of Operations. The Analytics team is situated within the Finance department, led by AFSL’s CFO. The Operations department is made up of several customer facing teams ultimately led by AFSL’s COO.

AFSL was established in 2018 following a successful test of an Admiral Loans product. It is located in the same building as the insurance business, with half of the ~130 employees from external recruitment and the rest from internal transfers.

Main Duties

  • Responsible for identifying the data that matters for collections effectiveness and facilitate data operations strategy and techniques
  • Designing, developing and maintaining reports
  • Evaluating the reports and data
  • Designing operations strategy with Head of Operations based on data and findings (including things like propensity modelling)
  • Monitoring the effectiveness of strategy and suggesting optimisation.

Experience and Qualifications

  • 3+ years’ experience working within a financial services industry, ideally within an operations and/or analytics capacity
  • A 2:1 or higher in a numerical degree
  • Experience of extracting, manipulating and evaluating data using SAS/SQL/Python/R or similar
  • Proficient with MS Office, particularly Excel, PowerPoint and Word
  • Experience with statistics is an advantage

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people-focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”.

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers, and by recruiting the right people we can continue to provide great service and ensure an excellent customer experience.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it - with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us!


If you are interested in this exciting opportunity and you would like further information please contact us via email at or give us a call on 0800 118 1619.


At Admiral, we are proud to be a diverse business where we put our people and customers first. We understand that a good work life balance is important, and we want you to have an element of freedom to define a working lifestyle that supports this. We are happy to talk about flexible working. Please get in touch for more information.