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Loans Executive

Business Role Type
Business Support Role
Business Support Departments
Loans
Location
Cardiff
External Closing Date
15/08/2019

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Admiral Financial Services is still growing! We are now looking to expand our Loans Operations team to support our successful and growing business. This is an exciting opportunity to join an innovative and dynamic team.

This role comes at a fantastic time for our growing business. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

The role includes a six-month probation period and full training will be provided. No previous experience of loans is required but it is useful.

Main Duties

  • Communicate with customers via telephony and emails to guide them through our application process
  • Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department scorecards
  • Make a difference, whether this is speaking to our customers or making the workplace an even better place to be
  • Helping customers with both new business and customer service queries
  • Adaptable to change

As with any new and growing business, this is a fast past and exciting environment with lots of opportunities to develop and learn new skills.

Everyone in AFSL believes we are ‘in it together’ with a core purpose of building a special lending business for our customers. We have a transparent, creative and open culture the embodies four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; therefore culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

Skills and Experience

  • Positive and energetic, with a can-do attitude

We’re just beginning a new journey with our Loans Product. We need people who are positive about change and can help get things done.

  • Excellent attention to detail, with an investigative mindset

Loans products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in long phone calls.  As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.

  • History of excellent and compliant customer service

We want our customers to experience exceptional customer service on all our calls. The loan industry is heavily regulated. To that end, we will expect great overall quality and service scores in line with department and individual scorecards

  • Ability to multi-task and retain knowledge 

Whilst full training will be given, it will still be a fast pace environment, throwing up some unexpected surprises! You will need to be resilient to deal with change and don’t be afraid to raise suggestions.

The Recruitment Officer looking after this role is Amy Reynolds. If you have any questions about the position, please feel free to drop her an email Amy.REYNOLDS@admiralgroup.co.uk or give her a call on the Recruitment line - 0800 118 1619. Please note, we are unable to accept CVs via email.

About Admiral:

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

 

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