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Customer Care Representative (Van)

Business Role Type
Contact Centre Role
Contact Centre Departments
Customer Services
Role Start Date
£16,750 with a potential to earn up to an additional £600 a month depending on performance. Membership to Admirals employee share scheme (after one years’ service) and access to a large range of employee benefits.
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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A fantastic opportunity has arisen to join Admiral Van as a Customer Service Consultant.

What we’re looking for:

Our Customer Advisors are the first point of contact for many of our customers and therefore you can expect to be interacting with a wide variety of people every day, so you'll need to be able to adapt your approach, listen and understand our customer needs, as well as capturing information and providing a phenomenal level of service.

What you’ll be doing:

You’ll be taking care of all kinds of customer queries; from providing information and making policy changes for both existing policyholders and new customers alike, to discussing policy documents and completing any required call backs. It’s a role that promises plenty of variety. As a result, the role will suit someone who is a keen problem solver and gets great satisfaction from helping customers.

It’s a role where you’ll ensure any queries are resolved quickly and professionally. What really matters is delivering a good experience for every customer, every time.

Our working environment is based on openness. We encourage staff to use their initiative and share ideas which can help make the department the best it can be. You'll work with some great people and make a difference to our customers.

This role is phone based, the days will be busy, but they’ll fly by! You’ll need to be upbeat and adapt to change well. There will be plenty of opportunity to develop your skills, take on additional learning to build a great career here. You don’t need to have any previous experience or knowledge in van insurance as we will provide full training. 

What hours will you be working?

We are here when are customers need us and this can be at different times of the day over Monday to Sunday, but we do aim to ensure you are aware of your shifts 1 month in advance.

You will be working a 39.5-hour week with shifts that could fall between the following days and hours:

Monday to Friday

  • 8am – 5pm
  • 9am – 6pm
  • 11am – 8pm

Saturday (if worked, you will have a day off in the week)

  • 9am – 5pm (Plus 2 hrs paid overtime x1.5) or 9am-3pm

Sunday (if worked, you will have a day off in the week)

  • 10am – 4pm

You will usually work 2 weekends in a month.


Come and join us and you’ll find yourself working in a great atmosphere with a strong family feel, where everyone is friendly and willing to help. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, benefits and events to build your industry knowledge. We also have team lunches, wellness benefits and team nights out.

If you have any further questions, the Recruitment team are on hand, give one of our friendly Recruitment officers a call on 0800 118 1619.