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Service Asset and Configuration Management Analyst

Business Role Type
Business Support Role
Business Support Departments
IT
Location
Cardiff
External Closing Date
07/06/2019

This vacancy has now expired, and is not accepting any new applications.

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Role Purpose

The role of Service Asset and Configuration Management (SACM) Analyst is to support Admiral UK through the identification, control, recording, reporting, verification and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB).

The role is responsible for achieving this by ensuring that processes, tools, and correct governance are in place and being used in accordance to the ITIL best practices.  SACM is integral to the change management processes, and the role of the Analyst is to ensure that internal teams maintain the integrity of the CMDB through authorised change control mechanisms.

Department Vision

Admiral IT has a long history of supporting the business to innovate and bring new products to market. The department completely refreshed the core policy administration systems in 2016, to allow the department and the business to continue to innovate further in the ever more digital marketplace. The department continues to build on top of and around the core systems, to bring more innovation and technical excellence, including Cloud adoption, Big Data technologies and furthering our digital offerings.

Who Are We Looking For?

We take on many different roles within IT, but we consistently look for people who are: -

  • Knowledgeable
  • Passionate about what they do
  • A continual learner (forever inquisitive for self-improvement)
  • Self-motivated, creative and highly disciplined
  • Solutions motivated
  • Positive and a great team member
  • Able to work with all levels of seniority across IT and the wider business

Requirements / Technologies

  • You will be expected to use a TOGAF based approach to tackling complex and exciting challenges
  • You will work with many technologies across all aspects of IT, but our core tech includes:
    • Teradata and WhereScape
    • Oracle, SQL Server and DB2/400
    • Informatica
    • Microstrategy
  • You will be expected to stay current in the technology domain through research
  • You will champion and oversee the design and implementation of best practices
  • You will identify and promote innovative ways of using technology to maximise system benefit

Responsibilities

Planning and Organising

  • Maintain accurate configuration information on the historical, planned and current state of IT service components, in order to underpin all critical service management processes
  • Mitigate significant financial & technical risk, by providing accurate configuration information, to assist decision making, e.g. authorisation of change, incident impact analysis, planned releases
  • Design, develop and run detailed asset reports for key stakeholders
  • Produce KPIs and management reports
  • Ensure all Configuration Items (CIs) are recorded and relationships are created and maintained from Service to Infrastructure, in order to support key CMDB stakeholders requirements
  • Ensure that recording of assets outside of the CMDB is consistent with and can be linked to the CMDB itself.  Make recommendations where control of assets can be improved across the estate, not just within the confines of the CMDB

Policies, Processes, and Procedures

  • Ensure that adequate governance is in place around SACM and that processes are being executed successfully
  • Take responsibility for configuration management tools and processes
  • Provide and enforce governance around SACM policies & procedures by regularly meeting with senior stakeholders to ensure they are fully aware of the SACM policies and procedures and their responsibility to follow process
  • Work with the Change Manager to ensure adequate control mechanisms are in place over CIs, while maintaining a record of changes to CIs, versions, location, and ownership
  • Ensure that the SACM processes are in place and are performing within their KPIs
  • Define a process for verifying the accuracy and completeness of data within the CMDB on a regular basis, feeding the results into KPI measurement and management information
  • Establish a Continual Service Improvement (CSI) plan involving stakeholders.  Continually improve SACM to provide demonstrable benefits

Why Work For Us?

Admiral has many benefits, which you can see in the Employee Benefits section of our website, but you will also benefit from:

  • Working with a top-class team
  • Working on exciting tasks to maintain Admiral’s competitive advantage
  • Be given the flexibility to work in the way that allows you to give your best
  • Work in an open and accessible department
  • Know that you are working for a department who regularly take part in charitable events

 

If you would like to be considered for this opportunity, please click “apply now” to complete an online application form.

The Recruitment Officer looking after this role is Jessica Sutton. If you have any questions about the position, please feel free to drop her an email Jessica.SUTTON2@admiralgroup.co.uk or give her a call on the Recruitment line - 0800 118 1619. Please note, we are unable to accept CVs via email.

About Admiral:

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We understand that a good work life balance is important, and we want you to have an element of freedom to define a working lifestyle that supports this. We are happy to talk about flexible working. Please ask your Recruitment Officer, Jessica Sutton, for more information.

 

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