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Motor Claims Handler

Business Role Type
Contact Centre Role
Contact Centre Departments
Claims Third Party Damage
Location
Cardiff
Role Start Date
01/07/2019
Salary
£17,250 + average incentive earnings of £1,800 per year, up to £3,600 free company shares (after one year service) & excellent Admiral benefits
External Closing Date
31/05/2019
Ever wondered what life in Admiral is like?
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Do you want to work for the best big company to work for in the UK?

What about Wales’s only FTSE 100 financial services provider?

At Admiral, we really believe that people who like what they do, do it better and happy staff make happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of every decision we make. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience.

We have offices in Wales, America, Canada, France, Italy and Spain. We want to hear from people who believe in an honest, open working culture, who are willing to learn and work hard and are committed to communication, equality, reward, and fun.

The role of a Claims handler is exciting, challenging and highly rewarding. This is your opportunity to join an innovative, fast-paced, evolving company that will empower you to take care of our customers in their time of need. Our Claims Department contains a vast variety of roles and opportunities, and this is your opportunity to become a part of Admiral.

In Claims Service no two claims will be the same. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

Being involved in an incident is a difficult time for our customers, and it’s your job to be there for them. Working with us will give you the opportunity to assist those in need in difficult times, by reassuring and supporting them throughout the claim process. While doing this, Admiral Claims can offer you a wide range of opportunities as not only a job but a career.

You should be expected to:

  • Communicate with customers via telephone, writing, email and in some departments, web-chat
  • Manage allocation of customer claims, involving elements of both customer, third parties or suppliers
  • Work with colleagues, departments, suppliers and third parties to complete full investigations
  • Provide a first class service, showing empathy, understanding and compassion when our customers need us most
  • Make a difference, whether this is when speaking to customers or making the workplace an even better place to be.

Admiral has an honest, open culture that’s whole-heartedly focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; therefore culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

As part of the Claims Department, you’ll immediately have access to a vast range of support and opportunities. It’s crucial that you can demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment – if this sounds like something you’re suited to then we’ll do all we can to help you to take the next step in your career.

If you feel you meet the requirements of this position, and are interested in joining our team, please complete an application form by clicking "Apply now".

The Recruitment Officer looking after this role is Kyle Meacock. If you’d like to know any more about the position, please feel free to drop him an email or give him a call on the Recruitment line - 0800 118 1619.

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