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Customer Care Representative

Business Role Type
Contact Centre Role
Contact Centre Departments
Customer Services Swansea
Role Start Date
£16,750 + average incentive earnings of £2,100 per year, up to £3,600 free company shares (after one year service) & excellent Admiral benefits
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

Customer Care is split across 2 sites in Swansea SA1 and Llansamlet. We're currently recruiting for both sites!

About the job:

Admiral is an insurance company innovating its way through to the future. As a Customer Care Consultant, you will be flying the flag for Admiral, representing our FTSE100 Company to our 5.15 million customers.  We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance.  Are you up to the challenge?

You will work with a team of 8-10 upbeat colleagues who will become your second family.  We like to think of ourselves as a friendly bunch, so there’s always a helpful colleague around to give you a hand. We work in a busy environment and you will likely take upwards of 50 calls per day, so you’ll need to make lightning fast decisions to help our great customers with all of their insurance needs. If you appreciate customer care and like to be the best, we have found the job for you!

We expect you to have a passion for service, it is our identity!

To work in Customer Care, you need to have a passion for our core values of ICARE.  We adhere to these core values every day and on every call.  To embrace our culture, you would need to do the same:

I – I/you/me/us/we.  Ownership and accountability.

C – Convenient.  Service that is easy and available when you need it.

A – Approachable.  Friendly, human and good natured.

R – Resolve.  Help the customer get it right first time.

E – Effortless.  Remove barriers and make the service swift.

Skills & Knowledge Required:

  • IT literate to swiftly update all those customers details correctly
  • Basic Maths and English to solve some more tricky queries..... but don’t worry, calculators are our friend
  • People person... as you will be speaking to a lot of them!
  • Adaptability. Change is key to our business and our people get excited about the next new task around the corner


  • Manage and resolve the inbound calls from our very important customers
  • Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel
  • Ensure each and every customer receives the very best service
  • You can expect to take a variety of interesting and difficult calls, some of which would include making various changes to our customer’s policies and answering some quite complex queries. It certainly won’t be boring!
  • Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.

Why apply for Customer Care?

Our Customer Care team like to look after their staff, they even give you £50 a month just for full attendance! We offer a sought after shift pattern starting no earlier than 8am and finishing no later than 7pm weekdays.  The latest you would work on a Saturday, if scheduled, would be 5pm and even better, we don’t work Sundays or bank holidays!  We also offer overtime where needed!

We have a unique culture, many of our senior managers began their career in the role you're applying for now. Along the way we support you with our development plans. They’re pretty good, they have even won awards! We believe people who like what they do, do it better! Our training is the magic ingredient to make that happen and set you on the road to stardom.  Our front line staff, that deal directly with our customers, have the most important role in the business; we will make you experts in your field.  It may not be Hollywood exactly but we can guarantee a great working environment, hard work, reward and a few nice people to work with too!

The Recruitment Officer looking after this role is Nicola Draper-Walters. If you’d like to know any more about the position, please feel free to drop her an email or give her a call on the Recruitment line - 0800 118 1619.