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Junior Desktop Engineer -

Business Role Type
Business Support Role
Business Support Departments
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. is looking for someone who is enthusiastic and motivated by technology and giving great customer service.  This role would involve mentoring and training by the existing Desktop Support Team so previous IT experience is not mandatory.

The successful candidate will be responsible for supporting PC and laptop users at along with printing devices, telephone system and network cabling at our office based in Cardiff. 



  • Administration activities related to the logging, trouble shooting and resolution of day-to-day PC, mobile device and printer issues.
  • PC upgrades and migrations.
  • Assisting Office and team moves.
  • PC and printer hardware, diagnostics upgrades and repair.
  • Software upgrades and patching.
  • Keeping up to date with emerging technologies and recognise the potential value, they bring to Confused.
  • Train to take part in the out of hours support On Call rota.


Key competencies

  • Proactive. Enthusiastic. Positive.
  • Takes ownership, shows initiative and self-motivated.
  • Team player.
  • Motivated in becoming a technical expert.
  • Demonstrable customer orientated perspective.
  • Flexible and responsive to change.
  • Strong, clear and concise communicator.
  • Has the ability to interact constructively.
  • Can communicate technical information to non-technical people.


Technologies used

Some knowledge and experience is desirable in the following:

  1. Windows Operating Systems - Windows 8.1 Windows 10.
  2. Microsoft Office 2013, O365.
  3. Microsoft Windows 2012 Server, 2012 R2 & 2016.


Education level required

A degree or equivalent in IT is preferred but not mandatory. Qualifications in related disciplines will be considered.


The Recruitment Officer looking after this role is Hayley Penny ( If you would like to know any more about the position or, please feel free to drop her an email and if you would like to apply, please complete the application form below.