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Motor Claims Counter Fraud Correspondent

Business Role Type
Contact Centre Role
Business Support Departments
Cardiff, Newport, Swansea
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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Do you want to work at one of the top 25 best workplaces in the UK?

What about Wales’s only FTSE 100 financial services provider?

Do you have experience in Motor Claims Fraud?

At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide, the customer is always at the heart of every decision we make. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers

We have offices in Wales, America, Canada, France, Italy and Spain. We want to hear from people who believe in an honest, open working culture, who are confident, willing to learn and work hard and are committed to communication, equality, reward, and fun.

About us

We are looking to recruit bright, determined, driven and enthusiastic individuals into a specialist role within our Claims Counter Fraud team. We are looking for applicants with experience of handling Fraud claims within Motor.

Your Admiral Career path starts with all the training you will need, fast tracking you immediately onto the Claims Counter Fraud team.  Sound exciting? There’s more…

We’ll give you a proper grounding in our department, working with experts and learning from some of the best minds in our business. You’ll be supported all the way to give you every chance of reaching your potential. There’s a clear promotion path so you’ll always know what you have to do to get on. We're a rapidly growing company and as such, there will be opportunities to develop and progress into the role.

About the Counter Fraud Role

The role of a Counter Fraud Correspondent is exciting, challenging and highly rewarding. This is your opportunity to join an evolving company that will empower you to take care of our customers in their time of need and help detect, investigate and repudiate fraudulent claims.  You will be responsible for investigating a variety of motor claims where the indications suggest fraud may be present.   The role involves detailed and thorough investigations of those claims followed by an analytical assessment of the strength of the evidence you have established.  You will be responsible for your own caseload which you handle all the way through to conclusion.  It’s an exciting career as those claims come in all shapes and sizes and no two cases are the same.

You will be required to complete investigations utilising key investigative skills in a professional manner, whilst employing best practice and understanding customer needs.  On a daily basis, you will liaise with customers, solicitors and other external agencies.  You will quickly gather experience in identifying and investigating fraudulent claims. Your caseload will be varied and challenging giving you exposure to all kinds of new experiences such as court hearings and strategic investigations, so you must be committed and be prepared to be involved in out of office visits. 

About You

If you’re keen to develop your career quickly in a fast-paced, stimulating environment and if you’re looking for a career where you will be able to think for yourself, make decisions and handle your own workload and have experience in Motor fraud then we are interested in you.

You must:

  • Have previous fraud experience
  • Be keen to learn
  • Have a positive attitude
  • Display excellent attention to detail
  • Have great time management skills
  • Be a good negotiator
  • Be able to work well under pressure
  • Organise your working day efficiently
  • Be comfortable speaking to people by phone and in person in a calm professional manner

We are looking for highly motivated individuals who thrive on extra responsibility, who can turn ideas into actions and who works well in a team.

Admiral has an honest, open culture that’s whole-heartedly focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; therefore, culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

As part of the Claims Counter Fraud team, you’ll immediately have access to a vast range of support and opportunities.  It’s crucial that you can demonstrate a resilient and pro-active approach to working within a pleasant, fast-paced, evolving environment – if this sounds like something you’re suited to then we’ll do all we can to help you to take the next step in your career


We have opportunities across our three offices (Newport, Cardiff & Swansea).

The Recruitment Officer looking after this role is Kyle Meacock. If you’d like to know any more about the position, please feel free to drop him an email, here or give him a call on the Recruitment line - 0800 118 1619.