Search Vacancies

Technical Bodily Injury Handler

Business Role Type
Business Support Role
Business Support Departments
Cardiff, Newport, Swansea
Ever wondered what life in Admiral is like?
Apply now

Do you have experience dealing with technical or high value personal injury claims?

Do you want to put your knowledge to use in a market leading Claims Department?         

Do you want the opportunity to work within one of the top 25 best workplaces in the UK?

Our Claims Department is growing, and we are looking for someone who has experience in dealing with technical or high value personal injury claims to understand how you can become a part of our ongoing success.

The ideal candidate would have the following skills:

  • Excellent written and verbal communication skills and be capable and confident negotiator
  • The ability to manage their time effectively and demonstrate great attention to detail
  • Be capable of weighing up an array of evidence and making strong commercial decisions
  • Have a proven track record in dealing with fast-track bodily injury claims including liability disputes.
  • Multi-track experience is desired but not essential
  • A good knowledge of indemnity, liability and quantum issues will also be useful
  • A degree classification of at least 2:1 is preferable

Who are the Serious Injury Team within Admiral?

"We are a specialist, technical department responsible for investigating, reserving and negotiating settlement of the most complex and high-value personal injury claims received by the business. Being able to deal with these injury claims requires someone who is technically strong, has a keen eye for detail and is able to weigh up evidence to make strong commercial decisions."

Your main duties on the Serious Injury team will involve:

  • Assessing indemnity, liability and quantum on motor claims, ensuring that each claim is investigated thoroughly with due regard given to the circumstances of an individual case
  • Communicating professionally and effectively with our customers to ensure they are kept fully up to date of the claims process, providing excellent customer service at every step
  • Proactively managing a caseload so that correspondence and tasks are dealt with appropriately
  • Negotiating settlement of third party claims through a variety of mediums
  • Attending out of office visits where necessary to gain a full understanding of the claim and facilitate its settlement
  • Committing to a development programme focused at increasing your authority to deal with high value injury claims independently
  • Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates
  • Building strong working relationships with suppliers
  • Ensuring all relevant claims are regularly reported to Reinsurers


Admiral has an honest, open culture that is wholeheartedly focused on four key areas:

Communication, Equality, Reward and Fun.

Our philosophy is a simple yet effective one: “People who like what they do, do it better” therefore culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, whilst having a bit of fun along the way.

As part of the Claims Department, you will immediately have access to a vast range of support and opportunities. It is essential that you can demonstrate a resilient and pro-active approach to working in a fast-paced, evolving environment. If this sounds like something you are suited to, then we will do all we can to help you to take the next step in your career.

If you would like to talk to us about how you feel you could fit into Admiral before applying, please contact us by email ( or telephone (0800 118 1619).

About Admiral

As the only FTSE 100 Company in Wales and ranked by the Sunday Times as the 3rd best big company to work for in 2018, Admiral is an exciting place to begin, or progress your career

Since launching in 1993, Admiral has grown from being a small start-up business to becoming one of the UK’s largest car insurance providers. Our history is one of amazing growth and inspired innovation.

We’re proud to be an entrepreneurial workplace with a start-up mentality. Admiral is constantly innovating and launching new products, services and markets both here in the UK and overseas, such as our consumer credit loans business and Veygo car sharing product. We now operate across eight countries with a diverse product portfolio. Whilst our business has changed dramatically over the years, there’s one thing that’s remained the same: our working culture.

Admiral’s success goes hand-in-hand with having a strong people focussed culture.  We now have over 10,000 employees, who are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy and supportive place to work, where challenge and career development are encouraged and fun is never frowned upon.