The purpose of the role is to provide technical and operational support, monitor and optimise the Guidewire production estates within Admiral as part of the IT Business Service Department.
As a member of the IT Production Support Team, providing technical support across Admiral’s operational environments by responding to and attempting to resolve application and hardware alerts in a timely and efficient manner; resolving assigned and escalated incidents as well as completing, Service Requests and other pieces of planned work, intended to improve the supported infrastructure.
These include working within other IT Service Teams, to ensure the live production environments are always available, using the existing monitoring and alerting tools utilised by Admiral. Assisting with the development and implementation of process’s, policies and best practices relating to the environment within the Admiral Technology estate.
In addition to this you will also be required to proactively manage and address any identified risks within the estate as well as ensure adherence to any Service Level Agreements which may be in place. Support out of hours activity related to ensuring the availability of the environment, including planned or unplanned Rollovers.
Other duties include:
This is not a full definition of the role but covers the main aspects and drivers for success.
Role holders should be able to demonstrate a significant level of experience and expertise across as many of the following areas as possible:
The role holder should also posses:
The role is based within Ty Admiral, Cardiff but travel to other sites may be necessary on occasion in order to provide operational support. Planned out of hours work will also be required at times, in order that maintenance/upgrade /release activities can be supported.
There is also presently an On Call function which exists within IT, which it is not mandatory, but it would be desirable for the role holder to consider being part of, but only if and when a certain level of experience within the role has been accomplished. Payment for On Call is in addition to salary.