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We’re looking for an enthusiastic IT Graduate who has a strong willingness to learn new things. As part of the IT Support department, you’ll be responsible for providing technical and operational support to the rest of the business. You’ll be responding to and attempting to resolve application and hardware alerts in a timely and efficient manner.
This is an exciting opportunity to work for a FTSE 100 company, with a forward-thinking approach and endless opportunities for you to test, learn and grow.
These include working within other IT Service Teams, to ensure the live production environments are always available, using the existing monitoring and alerting tools utilised by Admiral. Assisting with the development and implementation of process’s, policies and best practices relating to the environment within the Admiral Technology estate.
In addition to this you will also be required to proactively manage and address any identified risks within the estate as well as ensure adherence to any Service Level Agreements which may be in place. Support out of hours activity related to ensuring the availability of the environment, including planned or unplanned Rollovers.
Other duties include:
This is not a full definition of the role but covers the main aspects and drivers for success.
Skills & Experience
The role holder should also possess:
The role is based within Ty Admiral, Cardiff but travel to other sites may be necessary on occasion in order to provide operational support. Planned out of hours work will also be required at times, in order that maintenance/upgrade/release activities can be supported.
There is also presently an On-Call function which exists within IT, which it is not mandatory, but it would be desirable for the role holder to consider being part of, but only if and when a certain level of experience within the role has been accomplished. Payment for On Call is in addition to salary.
The Recruitment Officer looking after this role is Laura Pengilly. If you’d like to know any more about the position, please feel free to drop her an email email@example.com or give her a call on the Recruitment line - 0800 118 1619.