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Loans Executive

Business Role Type
Business Support Role
Business Support Departments
Competitive, depending on experience, plus excellent Admiral benefits (including company shares and more)
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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We are looking for highly motivated, resilient individuals who are looking for a new challenge and an opportunity to shine. If you share our passion for service, quality and sales, we want to hear from you!

Admiral Financial Services is a great place to build your career, develop technically and gain responsibility. You will be supported to give you every chance of reaching your potential.

This is a very exciting opportunity in one of Admiral’s newest and fastest growing departments. If you want to play an active role in delivering a great service to our customers, don’t miss out!

If successful, you will receive training to ensure you reach and maintain excellent levels of knowledge. No previous experience of loans or car finance is required! There is a strong support network at all levels to ensure everyone feels confident and comfortable in their ongoing learning.


If you’re hard working, this role can open up fantastic future opportunities and a chance to be part of a new team that will contribute massively to the success of the business.


Main Duties

  • Help our customers in their journey towards getting a Loan or Car Finance, from the initial call to the final approval. You may have your own assigned customers, and you will be expected to keep in touch with them throughout the application process
  • Taking inbound calls from customers and assisting them through the process
  • Making outbound calls to customers who have already applied, to re-engage them and answer any queries.
  • Checking and verifying documentation in relation to loan applications, both in terms of accuracy and timeliness
  • Spotting any inconsistencies in information provided by customers to help detect mistakes or fraudulent applications. This could be in verbal or written format.
  • Answering written correspondence, as well as phone calls
  • Helping customers with both new business and customer service queries
  • Maintain high quality standards, including excellent customer service, as set out in your personal and department scorecards

As with any new and growing business, opportunities develop regularly so there might be other duties or projects that crop up that we haven’t yet envisaged.

Key Skills

  • Positive and energetic, with a can-do attitude
    We’re just beginning a new journey with our Loans and Car Finance products. We need people who are positive about change and can help get things done.
  • Excellent attention to detail, with an investigative mindset
    Loans products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls.  As well as making sure we get the correct information inputted onto the system, you will also need to be switched on to potential mistakes or fraud within applications.
  • History of excellent and compliant customer service
    We want to offer the same great Admiral service as we do in our other departments and products. The loan industry is heavily regulated. 
  • Ability to multi task under pressure
    Whilst full training will be given, it will still be a pressured environment, moving at a fast pace and throwing up unexpected surprises. You will need to be resilient to deal with this, sometimes juggling several things at once.  


About Admiral

As the only FTSE 100 Company in Wales and ranked by the Sunday Times as the 3rd best big company to work for in 2018, Admiral is an exciting place to begin, or continue your career

Since launching in 1993, Admiral has grown from being a small start-up to becoming one of the UK’s largest car insurance providers. Our history is one of amazing growth and inspired innovation.

We’re proud to be an entrepreneurial workplace with a start-up mentality. Admiral is constantly innovating and launching new products, services and markets both here in the UK and overseas, such as our consumer credit loans business and Veygo car sharing product. We now operate across eight countries with a diverse product portfolio. Whilst our business has changed dramatically over the years, there’s one thing that’s remained the same: our working culture.

Admiral’s success goes hand-in-hand with having a strong people focussed culture. Our philosophy is a simple yet effective one: “People who like what they do, do it better”.  We now have over 10,000 employees, who are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy and supportive place to work, where challenge and career development are encouraged and fun is never frowned upon.  Admiral has an honest, open culture that’s wholeheartedly focused on four key areas: communication, equality, reward & recognition, and fun.