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CRM Technical Lead - Confused.com

Business Role Type
Business Support Role
Business Support Departments
Confused.com
Location
Cardiff
External Closing Date
27/10/2017
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Confused.com was the UK’s first price comparison site, completely disrupting the insurance market. It’s now one of the UK’s biggest and most popular comparison services – and we’re looking for people to join our bright, talented and dedicated team. We want help delivering our ambitious plans to save drivers as much money as possible – what we call ‘driver wins’.

Come and join us on our exciting journey and develop your career with one of the UK’s best-known brands. We’re looking to you to make a real difference - this is too good an opportunity to miss! In the vibrant Confused.com culture, you’ll find the right place to raise the bar and make your mark.

Confused.com IT is a centre of engineering excellence. We’re passionate about SOA, public cloud, Agile, Lean and DevOps methodologies – our commitment to leverage technology to create quality solutions for driver wins is what makes us tick.


About the role

Confused.com’s use of CRM is undergoing a radical transformation, making this a unique opportunity for you to help us as we drive the capability to the next level. 

As CRM technical lead you’ll work with a diverse set of teams and disciplines spanning marketing, IT, data and product development. We want people with the knowledge, skill, and diligence to bridge multiple roles, as needed, from analyst and requirements lead, to technical/functional consultant and advisor.

As the domain expert, you will:

  • Build a peerless technical understanding of our systems and counsel non-technical colleagues on issues and opportunities.
  • Own the technical execution of the entire CRM/email platform; from line of business, through warehouse and onto our provider, ensuring all interfaces are fully understood and performing at 100% efficiency.
  • Be responsible for all of the technical CRM touchpoints with the customer.
  • Proactively drive the CRM ecosystem, actively seeking improvements and opportunities with existing and new systems.
  • Immerse yourself with other teams and departments, mining for additional customer value by helping teams to think creatively.
  • Have your finger firmly on the pulse of the customer and all customer contact points.

You will be best friends with architects, marketing and data teams – you’ll understand what makes an effective technology organisation tick.

You’ll prefer to and be motivated to work on an 80% technical and 20% analytical basis.

Skills we’re looking for 
The ideal candidate will possess extensive technical experience of:

  • Leading a CRM and associated processes or similar.
  • SQL 2012-2016, SSIS
  • SOA principles
  • XML

About you
At Confused.com, we value personality and personal character traits as the key to success. Does this sound like you?

  • Enjoys autonomy. Thrives on independent work with limited oversight.
  • Excellent verbal and written communication skills.
  • Ability to maintain critical thinking while balancing multiple tasks.
  • Excellent organisation skills.
  • Enjoys navigating complex challenges.
  • Delivers consistent decisions and results.
  • Superior levels of diligence.
  • Strong, intellectual curiosity.
  • Quality-focused and takes pride in your work.
  • The drive to own a domain from top to bottom, from east to west and soup to nuts.

If so, please send us your CV today. We’re looking forward to hearing from you!