Search Vacancies

Customer Service Consultant

Business Role Type
Contact Centre Role
Contact Centre Departments
Customer Services
Location
Swansea SA1
Role Start Date
05/02/2018
Salary
£15,500 + potential incentive of up to £6,000 per year, up to £3,600 free company shares & excellent Admiral Benefits
Apply now

About the job

Admiral is an insurance company innovating its way through to the future. As a Customer Service Consultant, you will be flying the flag for Admiral, representing our FTSE100 Company to our 5.15 million customers. Are you up to the challenge? You will work with a team of 8-10 upbeat colleagues who will become your second family.  We like to think of ourselves as a friendly bunch, so there’s always a helpful colleague around to give you a hand. We work in a busy environment with many of our fantastic customers vying for your attention every day, so you’ll need to make lightening fast decisions to help them with all their insurance needs. If you appreciate customer satisfaction and like to be the best, we have found the job for you!

Skills & Knowledge Required

IT literate to swiftly update all those customers details correctly

Basic Maths and English to solve some more tricky queries..... but don’t worry, calculators are our friend

People person... as you will be speaking to a lot of them!

Adaptability. Change is key to our business and our people get excited about the next new challenge around the corner

Responsibilities

Manage and resolve the inbound calls from our very important customers

Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel

Ensure each and every customer receives the very best service

You can expect to take a variety of interesting and challenging calls, some of which would include making various changes to our customer’s policies and answering some quite complex queries. It certainly won’t be boring!

Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.


Why apply for Customer Services?

Our Customer service team like to look after their staff, they even give you £50 a month just for full attendance!
We offer a sought after shift pattern starting no earlier than 8am and finishing no later than 7.30pm weekdays.  The latest you would work on a Saturday, if scheduled, would be 4pm and even better, we don’t work Sundays or bank holidays!  We also offer overtime where needed!   
We aim to promote from within, many of our senior managers began their career in the role you're applying for now. Along the way we support you with our development plans. They’re pretty good, they have even won awards! We believe people who like what they do, do it better! Our training is the magic ingredient to make that happen and set you on the road to stardom. It may not be Hollywood exactly but we can guarantee a great working environment, hard work, reward and a few nice people to work with too! 

 

Prep like a boss for your interview with these handy links:
Research Admiral
Get excited about the benefits
Watch our interview tips video
Find out more about Customer Service

 

#LI-DNP