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Claims Service Handler

Business Role Type
Contact Centre Role
Contact Centre Departments
Claims Service Swansea
Role Start Date
£15,500 + average incentive earnings of £2,500 per year, up to £3,600 free company shares & excellent Admiral benefits
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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Passionate about providing first class customer service?

An eye for detail?

Ambition to work in a progressive organisation and department with great long term career prospects?

An ability to communicate effectively?

If you have answered yes then this could be the role you have been waiting for!


Recently named 2nd in the Sunday Times best large places to work and the only company to make the list for the 17 years it’s been running,  we are Wales only FTSE 100 Company!

Based on innovation and organic growth Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK.  The company is constantly investigating new products, services and markets and is now in seven countries with a diverse product portfolio. 

Admiral’s success goes hand-in-hand with having a strong people focussed culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better. 

Our 9,000 employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, where challenge and career development are encouraged and fun is never frowned upon.  Admiral has an honest, open culture that’s wholeheartedly focused on four key areas: communication, equality, reward and fun.

About The Role: 

 As a Claims Service Handler the primary objective of your role is to assess and settle claims for our customers following an accident. After comprehensive training you'll start to manage your own portfolio of cases, as well as offering valuations and settlements for Total Loss claims. You’ll also be required to deal with incoming and outgoing calls, to keep your policyholder’s up to date on their claims. On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.


The role is offered on a full time basis and after successful completion of a probationary period you will be awarded a full time permanent contract. In addition to your basic salary the department offers an Incentive scheme which on average equates to an average of £2,500 per annum. This is in addition to some of the other great benefits Admiral offers all employees which include up to £3,600 free shares each year.  Did you know that since we started our staff share scheme, we have given away over 20 million shares to our staff?  At today’s share price, this equates to over £300 million.  I think we can safely say you will definitely share in our success!

Our benefits are far reaching and range from specially negotiated discounts with local and national retailers, through to interest free train and bus season ticket loans (we are really easy to get to). You will also have staff and family discount (10% or more) on our range of products.

We offer convenient and cheap city centre parking on evenings and weekends, interest free buy a bike scheme (up to £1000) – you can lock your bike up at our offices and shower if needed – plus free fruit every day and free gym use.  For those of you thinking ahead, we also have a great pension scheme.

Our buy-a-book scheme allows you to buy books to enhance your personal development and we will meet that cost.

There’s an onsite canteen with a wide range of food and if you step outside the building there are nearby cafes, restaurants and shops too.

Admiral has an honest, open culture that’s wholeheartedly focused on four key areas which are communication, equality, reward and fun.