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Claims Service Handler (Part Time - Evenings)

Business Role Type
Contact Centre Role
Contact Centre Departments
Claims Service Cardiff
Role Start Date
£15,500 pro rata + up to £3,600 free company shares each year (pro rata) + excellent Admiral benefits
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About you: 

Passionate about providing first class customer service? Have an eye for detail? Ambition to work in a progressive organisation? An ability to communicate effectively? If you've answered yes, this could be the role you have been waiting for!

About us:

We've recently been named 2nd in the Sunday Times best large places to work and are the only company to make the list for the 17 years it's been running! We are Wales' only FTSE 100 Company.

Based on innovation and organic growth, Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK. The company is constantly investigating new products, services and markets and is now in eight countries with a diverse product portfolio. 

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers, and happy customers help increase profits. Our philosophy is a simple yet effective one: People who enjoy what they do, do it better. 

Our 9,000 employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, where challenge and career development are encouraged and fun is never frowned upon. Admiral has an honest, open culture that’s wholeheartedly focused on four key areas: communication, equality, reward and fun.

About the role: 

As a Claims Service Handler, the primary objective of your role is to assess the customer’s needs following an accident. After comprehensive training you'll start to take calls with a view to giving great customer service to our customers. On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

To join the claims team, you'll need to have excellent attention to detail, great time management and listening skills. You must have the ability to negotiate and use problem solving skills on different types of claims.

It's a demanding yet satisfying role that takes initiative, quick wits and talent. Of course, you'll need a calm, professional phone manner and the ability to take ownership in certain situations. We encourage sharing ideas and experiences with other colleagues to help us to work smarter.

About the benefits:

In addition to your basic salary, there is the potential to earn incentive. This is on top of some of the other great benefits Admiral offers all employees, which includes up to £3,600 free shares each year.  Did you know that since we started our staff share scheme, we have given away over 20 million shares to our staff?  At today’s share price, this equates to over £300 million. I think we can safely say you will definitely have a share in our success!

Our benefits are far reaching and range from specially negotiated discounts with local and national retailers, through to interest free train and bus season ticket loans (we are really easy to get to). You will also have staff and family discount (10% or more) on our range of products.

We offer convenient and cheap city centre parking on evenings and weekends, an interest free buy a bike scheme (up to £1000) – you can lock your bike up at our offices and shower if needed – plus free fruit every day and free gym use. For those of you thinking ahead, we also have a great pension scheme.

Our buy-a-book scheme allows you to buy books to enhance your personal development and we will meet that cost.

There’s an onsite canteen with a wide range of food and if you step outside the building there are nearby cafes, restaurants and shops too.

The role is offered on a part-time basis :

Part Time Hours (Monday to Friday between the hours of 4-9pm) 3 nights a week.