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Claims Service Handler

Business Role Type
Contact Centre Role
Contact Centre Departments
Claims Service Swansea
Role Start Date
External Closing Date

This vacancy has now expired, and is not accepting any new applications.

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Do you stand out as someone who would give Great Customer Service?

Do you want a prosperous but challenging profession?

Have you thought about joining Admiral Claims Department?

We offer a starting salary of £14,800 plus monthly incentives and an annual appraisal. You will be entitled to £3,600 free company shares per annum, with dividend payouts on top.  Average incentive earnings are up to £4,000. You will also be entitled to the excellent Admiral benefits including free fruit, free gym use and free eye tests.

About you and your role:

Could you work in a customer orientated environment? Could you have the dedication to have great customer conversations, whilst being able to support them through an unfamiliar time?

Our claims teams are the first point of contact for customers in need. You will spend interesting days gathering information about a variety of claims. Could you deal with these quickly and accurately whilst being sensitive to our customers' needs in what can often be an inconvenient time.

Can you show our customers we are not just a company but people who care?

After comprehensive training you'll start to manage your own portfolio of cases, as well as offering valuations and settlements for Total Loss claims. You’ll also be required to deal with incoming and outgoing calls, to keep your policyholder’s up to date on their claims. On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

To join the claims team, you'll need to have excellent attention to detail, great time management and listening skills. You must have the ability to negotiate and use problem solving skills on different types of claims.

It's a demanding yet satisfying role that takes initiative, quick wits and talent. Of course, you'll need a calm, professional phone manner and the ability to take ownership in certain situations. We encourage sharing ideas and experiences with other colleagues to help us to work smarter.

Working in the biggest department in the company comes with its own benefits. These include exposure to a variety of specialised roles. Admiral is dedicated to making sure that the majority of our promotions are filled internally across the company. 

An important fact for you is 100% of our team managers, team seniors and operational managers are employed through internal promotions. If you are up to the challenge, care about Great Conversations with our customers, then why not come and be a part of our future.

About your benefits:

Admiral provide an excellent staff benefits package (even if we do say so ourselves!). 

This includes up to £3,600 free shares each year.  Did you know that since we started our staff share scheme, we have given away over 20 million shares to our staff?  At today’s share price, this equates to over £300 million.  I think we can safely say you will definitely share in our success!

Our benefits are far reaching and range from specially negotiated discounts with local and national retailers, through to interest free train and bus season ticket loans (we are really easy to get to).  You will also have staff and family discount (10% or more) on our range of products.

We offer convenient and cheap city centre parking on evenings and weekends, interest free buy a bike scheme (up to £1000) – you can lock your bike up at our offices and shower if needed – plus free fruit every day and free gym use.  For those of you thinking ahead, we also have a great pension scheme.

Our buy-a-book scheme allows you to buy books to enhance your personal development and we will meet that cost.

There’s an onsite canteen with a wide range of food and if you step outside the building there are nearby cafes, restaurants and shops

About us:
As the only FTSE 100 company in Wales, and currently 5th in The Times 100 best companies to work for, Admiral is a passionate, profitable and fast-growing financial services company.

Based on innovation and organic growth Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK.   The company is constantly investigating new products, services and markets and is now in seven countries with a diverse product portfolio. 

Admiral’s success goes hand-in-hand with having a strong people focussed culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better. 

Our 7,000 employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, where challenge and career development are encouraged and fun is never frowned upon.  Admiral has an honest, open culture that’s wholeheartedly focused on four key areas: communication, equality, reward and fun.