Meet Richard, Van’s Subject Matter Expert
From call handler to influencing a high-profile product launch
I was working in Service Claims (Motor Theft) at the time when operations approached me asking me to get involved with the launch of our van product and systems. I guess I was known as a bit of an SME (Subject Matter Expert) on all things theft, having previously got involved with the creation of all procures, even writing the procedure guide for theft from a claims angle, as well as an involvement in the T&C’s in our policy booklets.
My innovative flair, along with my input in the motor procedures helped me to find my niche in the department as an SME in theft and was asked to join the van product.
For 6 months I was involved in the project, attending meetings with all other areas of the Claims department before it was finally launched in May 2017.
You’d think that we’d have manager level experts involved in such high-profile projects, but there I was, at handler level, having a huge influence on this product launch, it was an amazing experience.
After the project was finished, I joined the van team permanently as a service handler, dealing with claims and thefts as after a heavy involvement in shaping the product, I had a good understanding of how to deal with van claims.
Carving out my niche in theft and getting involved in any opportunities to grow, learn and develop in the departments helped me to become Senior (in motor claims) and now Team Manager in Van.
As the van product is still in its early stages, my role now not only involves managing a team of 8, but involves understanding how the product is performing, what’s working and what’s not, still having a huge impact in the direction it takes. Its been great being involved in the product launch and now still steering where it goes from here.
So, if you’re ever faced with an opportunity to get involved in a side project or an extra piece of work, grab it and create a niche for yourself. There are endless opportunities at Admiral with the company exploring new products and markets; take a look at the jobs we have on offer and apply to join us today! You never know where your journey could take you! https://admiraljobs.co.uk/vacancies/