Inside Admiral

Admiral shortlisted for Contact Centre Awards

Admiral is in the running for an industry award recognising engagement in our Customer Service and Customer Accounts departments.

We are finalists in the People Engagement category of the Welsh Contact Centre Forum Awards which will be held in Cardiff on Thursday March 3.

Our commercial van insurance broker Gladiator has also been honoured after Rachel Roberts was named as a finalist in the Support Person of the Year: IT MI Facilities category.

The Welsh Contact Centre Forum Awards will be attended by up to 700 guests and takes place this year in the Donald Gordon Theatre of the Wales Millennium Centre.

Admiral’s Customer Service Managing Director Dave Halliday said: “Engaging with your workforce is essential to achieve a clear objective. It is vital staff speak their mind.

“Getting clear objectives is vital and getting pillars behind that is vital.”

Customer Service at Admiral is defined by our four pillars of Service, Engagement, Efficiency and Knowledge.

Staff in both our Swansea and Cardiff offices have also taken part in challenges to support charities across South Wales.

Dave added: “The challenges have given our staff a real sense of belonging and achievement.

“Engagement can be feeling more like a team and doing something for the community.

“We have built a structure people feel comfortable with.”