Our Claims teams are growing....
With Claims recruiting for over 70 new people to join their team, we caught up with one of the Claims Managers, Emily.
What are the different areas of Claims that you’re recruiting for?
Claims Third Party is a key area of the Claims department, made up of three unique and individual functions; Third Party Assistance, Third Party Damage and Third-Party Hire. The department deals with all aspects of third party claims and is constantly developing new ideas and initiatives to provide the best service to our customers. The department also has a strong focus on maintaining the key aspects of what makes Admiral a great place to work; communication, equality, reward and fun, ensuring it is a great place to work.
What skills do you need for each role?
To join the Claims Third Party department, you'll need excellent attention to detail along with great time management and listening skills. The ability to negotiate and problem solve as well as basic IT skills are required for these roles.
Third Party Assistance – This role is more suited to someone who is confident at selling as the role will involve offering Admiral services to the third party. Excellent customer service is also required for this role.
Third Party Damage – This role is suited to someone who has excellent attention to detail, great time management and listening skills, as well as the ability to negotiate and use problem solving skills. Basic IT skills are also required for this role.
Third Party Hire - This role is suitable to someone seeking a challenge, who is eager to develop a career in a fast paced, stimulating and technical environment potentially handling up to multi-million-pound claims.
What is Claims like to work for?
‘’We have a really great culture in Claims; it’s a lively and fun atmosphere with daily and weekly competitions and lots of social get togethers – regular nights out, quarterly team afternoons out, the annual summer BBQ, the annual Awards night and of course, the highly anticipated Christmas party. The department and teams all have a strong family feel with a mix of some long term standing handlers and some new faces. It’s a great area to get into Claims if you value personal development; we strongly value problem solving, handlers are encouraged to share ideas of better ways of doing things and when faced with a difficult situation or call, they are given the autonomy to make a decision instead of going to a manager. Of course, if a handler needs help we are there and will make sure everyone has everything they need to be successful at their role.
What is the training like and what about the development opportunities?
New recruits for Claims can expect 6 weeks of full training.
Following this they will be put onto a ‘model office/ academy team’ for a month where they will have dedicated mentors around them for support along with a senior and manager to support them through this initial period before they join their teams.
Once probation is passed there is nothing stopping anyone from progressing to senior, manager or other teams within Claims; it’s a very technical and diverse area so you can find your niche.
Are there any qualifications of previous training needed to join?
Claims experience is not necessary. We’re particularly looking for talented people that demonstrate:
- A fantastic understanding of what makes good customer service
- The ability to be a smart negotiator, using your tenacity and skills to get the best outcome
- The ability to investigate claims thoroughly
- An excellent telephone manner
- The ability to think outside of the box and find solutions
- Enthusiasm and a genuine desire to self-develop and learn
- A great team player
- Empathetic and understanding of customers’ needs
There is regular monthly training and development plans for all staff within the department as well as monthly awards for recognition of good work.
To apply visit the below links
We are recruiting for two different start dates