Inside Admiral

Customer Services take teamwork to a new level to show their support.

Chris joined Admiral in February this year, he has a wealth of customer service experience but he has never worked in a contact centre before. Chris is registered blind with retinitis pigmentosa. His experience in finding a supportive employer has always been a struggle. He knew of people at Admiral he had worked with previously and wanted to find out more.

‘’I felt quite daunted coming in for my interview, but I didn’t need to worry, everyone was so accommodating and professional. Everything I needed for my interview was done, and in a discreet way. I felt really positive when leaving and was so happy to later receive the news that I had been successful!

‘’Before I even started I was invited in to meet with Rachelle from facilities, we completed an access to work plan and she gave me a tour so I could familiarise myself with the building. On day 1, I felt much more at ease, the security at reception were so helpful too.’’

Ellie, Lead Recruitment Officer at Admiral explained ‘’we aim to make every reasonable adjustment possible. For Chris, we have installed magnification software which allows him to carry out his day to day role in a way that works for him.’’

Jen is Chris’s manager, ‘’It’s just about making the changes, where there are problems, we work through them, together. It’s been a learning process for both of us!

‘’Chris’s work ethic is amazing and his work is outstanding. He takes on every bit of feedback and is an inspiration to others.’’

We were keen to ask Chris how things are going 6 months in. ’’I really enjoy the variety of my role, I love the interaction and feedback I get from all the customers.

‘’We have a great team, and, we have a team away day every few months. We spend the morning supporting a charity and the afternoon for team bonding. Because of the support I have received from RNIB and Guide Dogs for the blind, my team were eager to pick these charities to support on our away day. This time, we have decided to go that one step further.’’

Chris and the Customer Service team are holding a fundraising event on Friday 21st July at Clwb Ifor Bach. There will be two bands performing, Velor and The Riff. It all kicks off at 8pm, and just for £5 per ticket you can be sure to have a fantastic night knowing that every penny is going to charity. Click here to get your tickets.

On 14th September we are also holding an event where anyone can come along and experience what it’s like to be blind and partially sighted. These two events will raise money and encourage educational awareness. If you would like to find out more feel free to get in touch with us at workwithus@admiragroup.co.uk

Chris was keen to share that ‘’Any disability shouldn’t be a barrier. There are companies out there that do believe in what you can do, not what you can’t.’’

For anyone looking for support with sight loss you can seek further support from the Royal National Institute of Blind People.